I loved the customers that came in to enjoy a meal. I also liked the owner, he was very kind and helpful.

Go for it! Very nice place with great staff. I like working there very much!

I really like going to work every day because I loved the team work. Getting to know customers is a great experience. I'm a people person

So I have noticed in my dealings when I am out in the general public there is alot the service industry needs to work on as far as customer satifaction. There are some very simple guidelines to follow.

1. Don't assume. Never assume the customer is attempting to just get something for free. If you have this mindset you have already lost a lot of customers. We all make mistakes and it is up to us (the ones that made the mistake) to admit to it and do what we must to correct this so it doesn't continue to happen. Basically you have to take the customer at face value at all times. Now I know reallisticaly every company/location has their own set of customers who abuse the "Customer is always right" policy but in general most people are honest and hard working so give them the benefit of the doubt.

2. Be patient. God gave you two ears and one mouth for a reason. Listen to what the person is telling you and from there you should be able to determine a reasonable and mutually beneficial resolution. Do not argue with the person as that tends to put a person in the defensive and agitate them even further. The quickest way to start an argument is to become aggressive and agrumentiitive yourself. Perfect example is I went out late night after work and ordered a hamburger from a fast food provider. I forgot to ask for cheese on my burger as it was not provided by default. When I received my order I noticed there was no cheese. I checked my receipt and it was not put on the order. It was as I was walking to the counter I realized I, and I alone, was the one in error. As I said before we all make mistakes. Take the initial contact at face value and you will have an easier time resolving the issue.

3. Resolve the issue. Every company has its own policies on resolving customer complaint and they can vary widely. Some places it's as simple as replacing the messed up order/service with the correct order/service. This is a little bit harder because our pride gets in the way of this sometimes. Some of us have the "I didn't mess it up, I made it how it was ordered" attitude so I am not going to make it again". This is incorrect, WE ALL MAKE MISTAKES, whether you made it the way it was ordered or not. This is the most common issue I have to deal with. It doesn't matter if it was made the way it was ordered or not. The customer doesn't care how it was rung up, written, or typed in your system. Some of the customers will even use the phrase that's your problem not mine. If they do there is a good chance they are agitated and this situation needs to be deescalated. (Not sure that is correct spelling). If you are not a manager get one involved at this point. Most of them can resolve this without aggregation and further embarrassment. Other companies will refund the cost of the order back to the customer. That isn't always what the customer wants. I personally do not complain about my order being incorrect. I will, however, speak to a manager and INFORM them of the issue. When they attempt a resolution I simply ask them to train their QA person to look for any and all mistakes. Other companies will do a coupon or replacement on next visit. Anyway it goes the customer just wants what they thought they asked for.

4. Be respectful. Always treat customers the same way you would treat your family/friends. When you are made aware of an issue, thank them for bringing it to your attention and let them know you are going to tell the appropriate person so it can get corrected immediately. This does not mean to make a staff member stop their work in the middle of a rush and call them up front to embarrass them (happened to me so I quit right then). Wait until timing is appropriate and thank the employee for their hard work first. If the employee needs more training to prevent future issues then make sure they receive it. As employees we do not know everything no matter how long we have worked there. I have been doing service industry for 25+ years and am still learning things. If your manager offers you additional training then swallow your pride and accept it. Most issues can solved with a simple "calm down and pay attention" discussion.

5. Resolve the issue. Do whatever you can (within boundaries of your guidelines and policies) to take care of this customer. Keep a smile on while dealing with this person. Do not get agitated (hard at times I know). Remember, you personally are not the one they are mad at. They are mad at the situation not the individual. We can all admit when we get told we messed up we take it personally at times. This is the wrong image we project. The customer is not trying to hurt your feelings, usually. If we look at the situation as just that, a situation, and not a personal attack it simplifies things so much. Can you satisfy their request reasonably. If so then do it. If not then attempt a comprise. As long as what you offer is reasonable most people are willing to accept. Some people just want a simple apology and some kind of assurance it won't happen a second time.

In closing, if confronted, swallow your pride and attempt to resolve the issue without any aggression. Do not become confrontational as that will only end up with both of you leaving and at least one of you not being happy about it.

Thank you for allowing me to ramble, just had to get it off my chest after hearing a failed attempt at customer service.

Maestro Technologies Inc. is seeking Desktop/Help desk support located in Flushing, NY for a contract position. We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restrictions are encouraged to apply

• Looking for 5+ years’ experience as desktop/help desk support for one of our clients. • The person should have excellent communication skills, have strong knowledge of office 365, Technical Documentation, Active Directory, Ticketing Systems, Imaging computers. • The candidate should have a minimum of Bachelor’s degree for this position.

Maestro is a technology placement firm that also specializes in Big Data integration, application management, data analytics with a strong commitment to innovation in providing custom solutions to diverse clients.

I've been on several interviews. I've worked in the Social Service feild for over 20 years Working at a Call Center for Corporation that works for assisting Clients for Medical Assistance. Praise God

UPDATE: JOBS HAVE BEEN FILLED. However there are other remote positions available. Amazon always encourages veterans and military spouses to apply. Here's the link: https://www.amazon.jobs/en/locations/virtual-locations

If there isn't a supervisor or team lead around, see if there's a seasoned rep available. If not, apologize to the customer, gather all the information, repeat back to mke sure you understand exactly what they are needing. Let them know, you will speak with your supervisor and YOU personally will contact them back the next business day. Whatever you do, always follow back up with customer so they know you sincerely care their concerns.

Need a hand up not out

Inbound sales, customer service, and healthcare positions now in selected states. Be sure to read about equipment required, plus the required background check. https://join.liveops.com/work-from-home-call-center-jobs/