You need to have a lot of patience working with the general public, and especially on assignments where you interact with people outside the company. As a receptionist working with the general public, I learned to go over...above... and beyond the call of duty by being patient, having mercy, and extending grace when permitted. That does not mean that I let people take advantage of me, it just means that I'm human and desire to treat people like I would like to be treated, because they are also human and not just a number or a name that I call from a computer list.
Sometimes I also had to be firm (when enforcing company rules and regulations such as when people showed up more than 15 minutes late for their appointment, and I simply could not take them). Even though arriving late may not have been their fault - because they may have gotten stuck in traffic, or an emergency situation occurred, the rules still applied. Often they became very angry, but I still kept my cool and did not argue with them but showed compassion and understanding. I also offered to reschedule them for another date and time -- which they agreed to take most of the time.
I couldn't get the I-pad to turn on to run a purchase on the credit card swipe. The computer itself wouldn't come up at all, so I had to explain to the patron who wanted to make a purchase from the gift shop that they would need to pay with either cash or check. They were very congenial and were able to pay the old way. It was frustrating to me to not be able to use the credit card purchase equipment, although I found out later that the computer was very old. It was not an extremely stressful situation, mostly just embarrassing.
My advice to people interested in working at #FirstHealthRichmondMemorialHospital as a #FrontDeskReceptionist(Volunteer) ...
Is to very precise and dedicated to the job at hand. To have that determination to succeed the job with the best of your ability. Always let people know that you are there to help in any way you can. Most of all to always show how your interest at heart.
The co-workers are nice and considerate people. Everyone gets along and stays focused at the daily task each has to complete each day.