Amplified IT is looking for skilled people to join our Customer Success team.

This position will be a remote role, open to US candidates.

The Amplified IT Technical Support agents provide customers with support around G Suite core products and services, Amplified IT SaaS tools, and Partner services, like G Suite Enterprise for Education.

If you have deep experience implementing technology across a K-12 environment and are an expert G Suite Admin wizard, you could be a great fit for this role.

Key Responsibilities:

• Serve as a Tier 2 G Suite support agent on a team that provides support and troubleshooting to schools via email, Google Meet, and phone
• Research, test and report on a wide array of technologies in the Google Cloud space
• Support and maintain Google Cloud Directory Sync and G * Suite Password Sync in school environments
• Automate processes for schools using the Google Cloud * APIs or tools such as Google Apps Manager (GAM)
• Offer training and insight to school IT Admins on a wide variety of technologies, including the G Suite Admin Console, Google Cloud Directory Sync, GAM, and more

Job Qualification Requirements:

• 5+ years K-12 technology administration
• G Suite admin console management experience
• Deep understanding of Chrome OS, including device management, settings, security, apps and extensions, etc.
• Chromebook, iOS, or Android deployment experience
• Familiarity with GAM
• Understanding and application of G Suite user provisioning and password management solutions
• Excellent oral and written communication skills
• Superior customer service and can-do attitude
• Strong troubleshooting skills
• Desire to tinker, play, and fiddle with technology

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Employee Benefits Include:

• Mission driven culture focused on improving technology access in K-12 schools in North America
• Flexible working hours to support work-life balance
• Market competitive rates and benefits including healthcare, vision, dental, FSA
• 401k with a 4% Company Match
• Professional and personal development stipends
• Paid time off and sick leave
• Opportunity to join dynamic, fast growth-stage company

Get all the job details and application instructions at https://amplified-it.breezy.hr

• Important - we expect this job posting to remain open 3 - 5 days from the date on this conversation.

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