When the customer was upset about overage, rerate him to the appropriate plan that covered the overage and had him change his plan to the new plan
Love working in big call center environment, making decisions and making it a win win situation
The best benefits that any on e could offer anyone and they are great on their comission
I started when it was BellSouth & I loved it on the 1st walk through, I was starting with 411 in a Call Center, I fell in love & knew it was what I wanted, I love the Advancements & Career Opportunities, when it became AT&T nothing changed I still had the Love for it if not MORE, I've had the opportunity be a part of 7 different AT&T departments in 2 States, meeting AMAZING people and the LEARNING, AMAZING things, 16 years & I LOVED EVERY DAY OF IT, I had my 4th Son October 2017 & took a year leave, but home needed me even afterwards so my AT&T family I had to put on Hold, due to Home Duties. Thanks
Run far away. This company will do everything in their power to avoid giving you your earned benefits such as paid medical leave, etc and will fight you every step of the way.
I maintained control of the call and deescalate the situation.
I loved working at AT&T because I love customer service.Hellping people to resolve issues and make their experience a pleasant one
Often times while working in a call center you make promises to a customer that you know that you can’t fulfill. Example is as such: A customer has a small billing error that requires further investigation. If the customer stays on the line your call volume quota is not met. If you convince the customer that you or someone else will return their call there is no down time for returning calls. So therefore, you get the feeling of deceitfulness and distrust in your heart.