Get to know your customer and when possible; their family! Always ask about their family, show interest!

Due to a language misinterpretation! I had the wrong product!!

The travel could be stressful!

First, find out what the problem is then listen to their side before talking. A solution can be reached when you first listen!

My Company

Notability when I had a conversation with a Controller about getting paid for product sold without a letter of credit for payment! My advise was to take payment with a wire transfer to save customer, I trusted, money and us save money in bank charges on our end; thus adding to our bottom line. You must always know your customers!