Here is something called the Case Manager's Creed that lists lots of attributes we use. I don't remember where I got this but is so true! To be a case manager, one must be courteous, diplomatic, caring, shrewd, persuasive, assertive, creative, supportive, understanding, responsible, slow to anger, adaptable, a Sherlock Holmes, a motivator, up-to-date, good looking, have a good memory, acute business judgment, emotional stability and the embodiment of virtue, but with a good working knowledge of sin and evil in all its forms.
A case manager must understand insurance, electricity, chemistry, physiology, mechanics, architecture, physics, bookkeeping, banking, merchandising, selling, shipping, contracting, claims adjusting law, medicine, real estate, horse trading and human nature. A case manager must be a coordinator, clinician, coach, therapist, educator, consumer advocate and administrator.
A case manager must be a mind reader, a hypnotist and an athlete, must be acquainted with machinery of all types and materials of all kinds and must know the current price of everything from a shoestring to a skyscraper, an aspirin to an amputation. They must know all, see all, and tell nothing and be everywhere at the same time.
They must satisfy the claims manager, the claims examiners, the home office claims department, the underwriting department, the supervisors, the solicitor, the insured, the claimant and the state industrial commission.
Medical Case Management department Supervisor, if well supported by
- a trainer for new Case Managers
- computer program assistance for frequent auditing, so that staff and Management are well informed
- Direct contact in many departments of the company with whom Supervisor or staff Case Manager can interact with to resolve the member/patient pre and post service situations, quickly.
- Close interaction with Manager/Director of Medical Management to coordinate Utilization Management and Case Management efforts to assist members/patients in optimal outcomes which is the best way to save money. #casemanagement
Im interested in re entering the job market. I have my MSW but I'd prefer not to work in management. Social services including even simple case management would be great. I'd like not to have to work long hours again (10 + hours per day was not enjoyable). Here is my experience if you need it: Emergency room pediatric social worker at Bronx municipal hospital (5 years) Emergency room evening shift for 5 ERs at Presbyterian hospital in Manhattan. (2 years) Family Services Worker in the Quinault Indian Nation (2 years) Mental health therapist in the Quinault Indian Nation (3 years) Therapist and family youth specialist at SAFY ..specialized alternatives for family and youth (a foster care agency). I retired five years ago to become an artist and I've done well (theimpossiblechild.etsy.org) I hate the isolation of being an artist and miss being around people. So I thought I'd get a job again. My skills are with people. My deficits are with numbers. I admire cashiers! I'd like to make around $15.00 per hour if that is possible.
I'm looking for a challenging opportunity to transform my expertise from the acute care hospital setting into a satisfying experience for patients needing follow up for their disease processes and an effective cost savings for my employer.
Sonia Gonzalez Ocala, FL. 34472 1.SoniaGonzalez@gmail.com
SUMMARY ❖ Willing to relocate ❖ Strong Leadership skills ❖ Willing to work at entry level ❖ Thirteen Years in the Education Field ❖ BI-Lingual (Spanish) ❖ Self Starter and Motivated ❖ Eleven Years in Public Relations and Case Management ❖ Seven Years in Nursing (School setting and Geriatrics) ❖ Volunteer Work ❖ Multi-Task/Talented/Creative/Assertive individual ❖ Human Services Skills/Computer and Internet savvy
EDUCATION St Thomas University, Miami: studying ESL, Masters Degree. Capella University: Doctorate in Psycho-Therapy (9 credits) Boricua College: Masters of Science, Human Services minor Management, 4.0 GPA Bachelors of Science: Elementary Education Associates of Art: Liberal Studies
EXPERIENCE Community Technical & Adult Education Group Leader II September 2014 - Present Duties: Work for the Marion County Extended Day ProgramIn charge of the lessons and enrichment activities for 20 Elementary school age students, group management and recreational duties. Assist other group leaders in managements and activity lessons.
Organizing for America Field Organizer June 2011 – September 2014 Duties: Assisted the organization with making phone calls, participate in group meeting. Write emails to prior year participants. Advocate for the organization.
NYC Department of Education. Educational Associates September 1998 – June 2011 Duties: Developed, modified and implemented daily lesson plans. One on one and group instruction with children of special needs and lower level functioning students. Strong classroom management skills. Elected Union Representative (2 Terms, winning by a landslide)
Flambouyant Bus Corporation Manager February 2005 – November 2008 Duties: Public Relations, Company’s Accountability, Office Duties
Archdiocese of New York Family Worker March 1997 – September 1998 Duties: Worked with low income families. Coordinated workshops, interviews and training for staff and parents of the students enrolled in our program. Supervised and trained youths from the SYEP (Youth Summer Program)
NYC Department of Health Public Health Assistant August 1992 – March 1997 Duties: Assisted with first aide, CPR and medical records; Monthly doctor follow ups in schools medical room. Kept files up to date, referrals for students to update immunizations, vision, hearing exams and physicals. Assisted with vision screenings. Mandated reporter for child abuse.
ADDITIONAL INFORMATION Training in/at: Ethics and Management; Special Needs Students; Certified Nurses` Assistant, Certificate and Licenses; Isabella Nursing Home in Manhattan assisting elderly patients as well as private duty cases; Red Cross Certified in CPR and First Aide. Ordained Minister, (Florida & Bronx) I have been an Instructor for private duty cases and worked in Public Relations. I enjoy doing Research on health issues. I am a very positive and motivational leader. I won two terms at the United Federation of Teachers Union Member. I have organized many meeting and workshops for parents and staff members. I was an author and illustrator to a monthly news letter to Union Members.
VOLUNTEER WORK: Organizing for America; Kingsbridge Heights a Non-Profit Organization for the Elderly; Breast Cancer Society; and my own work with domestic violence victims (per diem)providing E-Therapy/Counseling, 10+ years (The Woman Next Door, Founder).
COMPUTER KNOWLEDGE Internet Explorer, Microsoft Excel, Office, PowerPoint, Outlook and Windows update.