One mistake I made working here was getting upset with the supervisor over a personal matter. I kind of took things in my own hands and attempted to work out The problem myself. It probably costed me a promotion for about four years. I worked my way back up.

It takes a kind hearted person to do social work. Treat everyone like you want to be treated and never look down on anyone that is having a tough time. Give your all to be a people person with much compassion and never assume people are lying about their circumstances. Be honest but always be fair no matter if they are rich and down on their luck or dirt poor. Know it could be you on the other side of The desk asking for help. Work extra hard and go that extra mile if you want to promote. Be willing to do jobs others doesn’t won’t to do. Be in time and work as long as necessary to get the job done.

Probably the most stressful day was when we completely changed systems and I was put on phones to take applications. I was by this time a Medicaid Program Specialist and hadn’t worked some of these cases in several years. I worked as fast as I could to administer all benefits and laid the paper work aside till Day was over. It turned into about a 14 hour work day as all papers had to be completed, scanned, and mailed.

It was a phone conversation as we changed systems to phone contact instead of one on one in person. The lady had already talked to several people and was angry because she turned in all paperwork and hadn’t received benefits. She was lacking verification from a landlord to complete her application after I checked the case. She was in a wheelchair and unable to go to her office to get information. I got the phone number, contacted the Landord, got all needed verification and worked her case. I also apologized for the inconvenience and she was very pleased once case was worked. It is basically the clients responsibility to get all information but we can go above and beyond if we chose to be kind and helpful. Conflict solved and happy customer.

Helping eligible customers with benefits. Then helping interpret policy and supporting supervisors and staff with administering benefits. It’s all about helping and bettering our communities.