Look, I’m not going to surgur coat it. I’m not not going to say that everyone can make it here because the fact is not everyone can. They will keep you for as long you want. The reason they have such a high turnover rate: People quit when the stress gets too much for them, and the job isn’t worth it anymore. I worked there from June 23, 2017 (straight out of highschool) up until August 12, 2018. Most of my training class, didn’t make it out of training. I’d say 50% left before training ended. Then after that, there were only 3 (including me) from my class still working there after 6 months. It can be hell. However, That all depends on what kind of person you are and what sort of personality you have. Can you handle copious amounts of vehement cursing being hurled at you about every other call? Can you handle the pressure of keeping your metric; hold time, handle time, after call casing time, NPS (customer satisfaction guide); up to par with everyone else? Can you calm clients and build rapport with them and empathize with every person on the phone without being drained of empathy? Can you handle the absolute randomness of each call, and still be chill? If you think you can handle all of that, then give it a shot. It’s not a bad job, but like I said, you have got to have a special something to withstand the day-to- day-soul-sucking. I knew people that had been doing call center work for decades, consecutively, and some that had been at this call center for 7 years, since the doors opened. A few are able to rise to even “Operations Mangment”. It’s emotionally and mentally hard work, no bones about it, but If you can roll with that then you just might have found a career.