Technology Technician, onsite in Traverse City, Michigan

Salary: Administrative Level-2: $32,500 - $48,762

This is a nice career opportunity for an entry-level technician with the Bay Area Transportation Authority

Apply by sending resumes to me at christd@mustardseedcareers.com. (Put in the subject line: IT-Tech-JT1)

Position Summary:

Under the direct supervision of the Communications and Development Director, you will provide daily technical assistance on all technology, answer questions or resolve computer and technology related problems in person, via telephone, or electronically, assist in the development & implementation of plans for systems disaster recovery, deployment of applications and provide routine maintenance of equipment.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions, including but not limited to:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Troubleshoot and perform routine preventative and corrective maintenance on equipment such as fare boxes, cameras, destination signs, Mobile Data Terminals (MDT), two-way radios, Wireless Local Area Network (WLAN) devices, security camera devices, electronic display signs, busboards and more.

• Observe system functioning to verify correct operations and detect errors.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Inspect equipment both proactively and reactively to maintain quality, uninterrupted service.

• Oversee the daily performance of computer systems.

• Works with technical support providers including but not limited to the phone system, mobile data terminals, network support vendor, etc.

• Assist in evaluation of systems and procedures to stay abreast of any potential change requirements or technology advancements that support agency growth.

• Track and maintain inventory of equipment, software license agreements, etc. to maintain adequate inventories and licensing to support agency needs.

• Assist in business continuance/ disaster recovery.

• Normal working hours are weekdays Monday - Friday, with occasional evenings and weekends to meet organizational needs.

• Perform other related work as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Required Knowledge, Skills, Abilities, and Minimum Qualifications:

•High School diploma or equivalent

•Associate degree preferred.

•1-2 years related work experience as a Technology, IT Technician, or network administration

•Must be skilled in the use of technology, including proficiency in network administration, software and hardware evaluation/implementation. Experience with a variety of related software and the ability to master new technologies.

Hands-on Technical Experience and expertise in:

-Desktop operating system installation and troubleshooting (Microsoft Windows)

-Microsoft Office end user support

-Networks switches, routers, firewalls (troubleshooting, configuration)

-Network printers (troubleshooting, management)

-Wireless networking technologies

-Basic user administration in Active Directory

Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Must have a technical aptitude with the ability to comprehend complex technical topics and specialized information.

Ability to understand and follow oral and written instructions, and carry them out independently.

Ability to effectively communicate and present information orally and in writing. Tactfully and courteously interact with co-workers and customers, providing excellent customer service.

Ability to solve problems, work effectively under stress, within deadlines and changes in work priorities calmly and positively.

Must be reliable, prompt, and dependable. At work as scheduled. Plans ahead and communicates scheduling concerns in a timely manner.

Must present neat well-groomed appearance in all situations

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