Pet Paradise Resort in Jacksonville, FL, is looking for a Reservation Agent!
About the company
At Pet Paradise, our mission is to enhance the quality of life for pets and our customers by providing exceptional pet care, outstanding customer experience and a fulfilling work environment. Pet Paradise Resort is a comprehensive petcare provider offering boarding, day camp, grooming and veterinary services. Located in nine states and with over fifty location locations in operation or under development, Pet Paradise continues to expand in the southern region of the United States.
About the job
Pet Paradise is seeking agents for our Reservations Center that services our resorts across the country. We are looking for high-energy individuals who are conversational, articulate, engaging, and have a positive attitude. If you fit that description, then we invite you to join our team. Experienced professionals are always welcome, and entry-level candidates are encouraged to apply. Small training classes, one-on-one coaching, and our proven strategy make learning and success a priority.
Daily duties
- Provides accurate resort and reservation information to clients in an effective, timely and courteous manner via telephone, chat and email
- Identifies, analyzes, and owns the customer's needs to ensure high customer satisfaction, growth and retention of business.
- Provides an accurate and timely response to all inquiries, callbacks and voicemails.
- Maintain up to date working knowledge of all facilities in order to provide customers with a personal detailed call experience concerning the location they are inquiring about.
- Demonstrates the ability to promote Pet Paradise products to all customers accurately to increase the value of their experience when their pet stays.
- Demonstrate appropriate soft skills to navigate calls efficiently: call control, empathy, accuracy, urgency, outstanding customer service tone, etc.
- Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc.
- Demonstrates a professional and positive attitude in all customer and co-worker interactions.
As we service resorts in MST, CST, and EST time zones, staffing hours run 6am through 10pm Mondays through Friday as well as 7am to 9pm on weekends
The benefits
- Complimentary Pet Day Camp
- The University Blvd. Resort is located next door!
- Complimentary Boarding (30 non-holidays per year)
- Discounted Veterinary Care
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status) 401(k) Savings Plan Health, Dental and Vision Insurance (full-time status)
- 90 Day Performance/ Merit reviews
- Set schedules O- pportunities for advancement
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Interested?