I loved the AOL contract because I was helping people with their AOL account or with computer problems. When I was transferred to selling phone service I did not experience the same level of satisfaction because I did not feel like I was really helping people.
Got hired and worked three weeks, then was told my project was over I would have to reapply to continue working at Sitel. Why not place me on a new project being that I had no performance issues or company complaints?
Global customer experience management company Sitel announced plans to hire 1,500 full-time associates during National Hiring Week (Monday, September 16 thru Friday, September 20.
Interested applicants are welcome to visit the event registration page for job details and application information.
Sitel National Hiring Week Registration
Job seekers interested in a work from home career, the Sitel at Home solution offers the unique opportunity to work virtually with flexible scheduling, career growth opportunities and ongoing training.
Interested candidates can apply online during National Hiring Week, (Monday, September 16 , from 10a - 6p thru Friday, September 20.
Sitel Work From Home Application
Remote Customer Service Representatives from selected states are needed now! Visit Sitel's website for information and to apply: https://www.sitel.com/career-work-from-home/
My operations manager, by co managers and the great crew we had
Look, I’m not going to surgur coat it. I’m not not going to say that everyone can make it here because the fact is not everyone can. They will keep you for as long you want. The reason they have such a high turnover rate: People quit when the stress gets too much for them, and the job isn’t worth it anymore. I worked there from June 23, 2017 (straight out of highschool) up until August 12, 2018. Most of my training class, didn’t make it out of training. I’d say 50% left before training ended. Then after that, there were only 3 (including me) from my class still working there after 6 months. It can be hell. However, That all depends on what kind of person you are and what sort of personality you have. Can you handle copious amounts of vehement cursing being hurled at you about every other call? Can you handle the pressure of keeping your metric; hold time, handle time, after call casing time, NPS (customer satisfaction guide); up to par with everyone else? Can you calm clients and build rapport with them and empathize with every person on the phone without being drained of empathy? Can you handle the absolute randomness of each call, and still be chill? If you think you can handle all of that, then give it a shot. It’s not a bad job, but like I said, you have got to have a special something to withstand the day-to- day-soul-sucking. I knew people that had been doing call center work for decades, consecutively, and some that had been at this call center for 7 years, since the doors opened. A few are able to rise to even “Operations Mangment”. It’s emotionally and mentally hard work, no bones about it, but If you can roll with that then you just might have found a career.
This line of business is IT, it’s regularly dealing with customer complaints about they’re computers. Most of the time the frustration and anger is directed at the problem not you. In some cases they are angry at you because they don’t like the options given or just need someone to blame it all on. Just have patience and don’t take it personal. Worse comes to worst, turn to your coach/supervisors for assistance.
They work with you and believe in second chanes. You learn to have patience and that patience is rewarded in so many ways. The supervisors REALLY CARE.
I enjoyed helping people .Enjoyed my bosses n coworkers