Have you ever been bribed to do something for a guest/customer?
This actually happens alllll the time in the hotel industry! Matter a fact, this happened to me today. A guest was checking in to our hotel and she was apart of our loyalty program ranking at the top as a Titanium member! Her family chose to stay with us to celebrate 🎉 her daughter’s wedding 💒 She booked a standard room with 2 Queen Beds, but wanted to be upgraded to a two bedroom sweet free of charge. Now, I do understand that her visit to our hotel was for a special occasion but we do not have the availability to accommodate her request. I communicated that to her and she was very unhappy so she tried to bribe me with $100💵….there was nothing I could do because her reservation was for 6 nights and we just didn’t have the room availability. I apologized and comped her parking fees for her, she did end up keeping her money!
Has this ever happened to you?! Do you bend the rules for customers/guest? #Bribes #Customers #Guest #Hotels #Tips
2 YEARS FULL SERVICE HOTEL
an INTERNSHIP SHORT OF A BACHELORS DEGREE
NEVER TERMINATED
NON SMOKER
DOUBLE VACCINATED
DOUBLE BOOSTED FOR COVID
CLEAN RECORD GOOD ACADEMIC STANDING
TIRED OF POST AND GHOST
OPEN AND AVAILABLE NOW # #jobsearch #advice #hiringnews #illinois #hotels #Catering #chicago #rosemont
Food for thought: A large part of being a good leader and is the ability to build an outstanding team around you, hiring, mentoring and guiding the team to achieve success both personally and professionally. Finding the right employees with the right mindset is key to moving forward to better performance.
I believe the key to producing successful business is to understand how to cultivate relationships, translate business needs into actionable solutions and empower your team by providing timely information and tools to do their job well.
I believe our ability to create a culture where people can come together to share ideas, solve problems and learn from one another defines the strength of an business, corporation or organization.
When those interactions take place in an environment of inclusivity and collaboration, we will have better experiences and, in turn, employees will perform better…because as a result of those varied inputs and insights, they will become better as a team.
The sky is the limit when we embrace the responsibility to co-create a world where each of us, our communities, and our planet can flourish.
Have an awesome day,
Bobby Glover
#business #hotels #careers #jobs #entrepreneur #goals #communities #news #intern #embrace
Performance Management Alignment is key with aligning employee behavior with strategy
“Alignment” is key in which boils down to “First do the right things and then do the right things well”
That is, being effective is more important than being efficient. Organizations that are very good at doing things that are not important will never be market leaders.
Because the concept of work alignment to strategy, mission, and vision deals with focus and pursuing the most important priorities. The economics then fall in place.
How well the executive management communicates its strategy to managers and employees, if at all, remains a challenge
Most employees and managers, if asked to describe their organization’s strategy, cannot adequately articulate it. Many employees are without a clue as to what their organization’s strategy is. They sometimes operate as helpless reactors to day-to-day problems
If asked to briefly articulate their executive team strategy, how many employees could do it? Probably very few-maybe none
The consequence of this is critical. If employee teams and managers do not understand their executive teams strategy, how do we expect them to understand that what they do each week and month contributes to realizing strategy? #hotels #business #news #careers #jobs
Looking for jobs in hotels
Looking for work at any of the hotels in lad Vegas as a hostess or cashier porter I'd prefer working at the belagio but definitely I will consider other hotel openings as well