I will gladly say to him/her , it's a field where you acquire more knowledge, where your tolerance level will be high, gain more experience, focused, dedication and also an organization where you will be prepared ahead
Very very hectic, because customer's will make one feel tensed , due to the way they address the representative
Due to I have been able to handle various customer, I was able to control my emotions, because I see him as one of the customers I handle every time
It's exposed me to lot of things and brought about my devotion, dedication and hard work
I use my skills to resolved issues affecting customers complains, making them believe that airtel ISON BPO is a wide coverage network which they can derive more benefits from. And I gave them reason to believe that the network provider is the best. An incident occur on a faithful day when a customer threatened to break his SIM card and do away with the network provider and as well encourage his friend to stop patronising the network, due to there was deduction that affected his line. I made him see reason not to do that by asking him several questions , like is he married, in return he said yes and I say to him what about a situation his wife wronged him will he chase her away and remarry, he laughed and feel calm in turns appreciated the network and I got his issue resolved