Yankee Leisure Group is hiring full-time, work from home Guest Relations Specialist, (Remote/Virtual, US).

Schedule: Monday – Friday 9am to 5:30pm EST, One Saturday per month

The ideal candidate must be comfortable making and receiving dozens of calls per day, working as part of a team, responding to customer service inquiries and meeting deadlines.

The majority of this position will be servicing inbound calls from customers who need assistance with existing reservations. This is a great opportunity for someone with customer service experience who would like to enter or further their career in the travel industry.

Job Duties and Responsibilities:

• Take phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues.
• Manage changes to itineraries – working with vendors and suppliers as needed.
• Utilize sales skills to assist customers in upgrading.
• Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email.
• Monitor and quality check reservations, logging any discrepancies, and alerting management.
• Work as a member of our Customer Care Team resolving customer issues and complaints post-travel, read more

Job Qualification Requirements:

• Excellent customer service and communication skills.
• Strong organizational and problem-solving skills.
• Bachelor’s degree preferred.
• Prior travel industry or customer service experience required.
• Ability to prioritize multiple tasks and meet deadlines.
• Computer proficiency in Microsoft Office.
• Focus on accuracy and quality.

Employee Benefits Include:

• Generous PTO package
• 401k and health benefits

To learn more about the Guest Relations Specialist position go to Yankee Leisure Group Guest Relations Specialist Application

#YankeeLeisureGroup #hiringnews #jobsearch #customerservice #travel #NationWideUSA