Kelly Services is currently recruiting for an experienced Customer Service Representative to support an international manufacturing firm for their office in Chelmsford, MA.

This is a project-based role, but is long term and a great opportunity for immediate work while continuing to expand your skills! This is a full time, remote role, within standard business hours.

About the role

As a Customer Care Representative, you will assist clients in a variety of stages from inquiry to ordering to problem resolution.

What you will do

• Work in a fast-paced, team environment
• Professionally handle incoming requests, via phone and email, to ensure prompt response and resolution to questions
• Proactively manage customers with orders on hold, staged release dates and blanket POs
• Review, enter and book orders according to order entry policies and procedures
• Strive to gain a broad understanding of products, market segment and customer needs.
• Resolve questions about timing of order delivery, shipping, etc.
• Handle any Return Authorizations expeditiously

About you

• Associate's Degree or equivalent industry experience; Bachelor's Degree preferred.
• 3 -5 years business experience; preferably in a fast-paced, complex manufacturing or Life Sciences Customer Service environment.
• Professional demeanor; excellent phone skills, strong attention to detail, team player.
• Experience with ERP (Oracle preferred), Microsoft Office proficiency.

More about the role

• Hours: Monday - Friday, 8:00am - 4:30pm
• Pay rate: $20.00/hour
• Project duration: approximately 1 year or longer

Apply here or email your resume to Sandy at martyss@kellyservices.com

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