Do you enjoy keeping others organized and on track? Are you a planner? Then this may be the perfect job for you!
Brex is seeking an Executive Assistant to work from home!
What you’ll do
You will work with Brex Finance executives (CFO and President of the Bank) to help them grow Brex. You will be the steward of their time, coordinating internally and externally to plan seamless meetings, travel, and offsites. You will help organize team meetings and internal processes, and learn about the exciting world of finance, operations and risk management within a fintech company.
Responsibilities
- Act as the steward of time for our CFO of Brex and Brex Bank, including scheduling meetings, arranging travel, and prioritizing engagements
- Support the executives in all daily duties, ensuring that they are prepared, organized, and ready for what each day brings
- Liaise, communicate, and problem-solve across the organization with a focus on Accounting & Finance, Risk, Operations, BD, Payments and New Initiative teams
- Help organize, facilitate, and prepare for large team meetings and decision-making forums
- Plan and facilitate team events including offsites (virtual and in-person), happy hours, and celebrations Work closely with the Recruiting Team to schedule and facilitate interview schedules for the executives
- Collaborate with other Executive Assistants for critical company processes including weekly, monthly and quarterly internal meetings
- Assist the executives as needed with presentations, meeting preparation, and project management.
Requirements
- 2-4 years of administrative experience in a fast-paced environment, 1+ of those years supporting at the executive level
- Outstanding organizational, written/verbal communication, and listening skills, plus high attention to detail
- Strong team-player attitude; needs to work well under pressure and be adaptable in the face of changing priorities
- Excellent problem-solving, time-management, and prioritization skills
- Expert with G-Suite (Google Calendar, Gmail, Google docs, Google sheets, etc.)
- High degree of discretion and integrity, especially when taking care of confidential information
Ready to get started?
Apply to the work from home role here
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Megaport is hiring a Customer Support Specialist to work remotely from anywhere!
Must be fluent in Japanese.
What the job entails
Reporting into the Customer Support & Operations Manager this role will be responsible for working with and supporting the Megaport customer base to address technical issues, account issues and general inquiries; working with internal teams to proactively resolve customer concerns. The successful candidate will be working closely with global staff where you’ll have exposure to the challenges involved in rapidly building a global network. This is a great opportunity for career growth and development and to gain exposure working in a leading global Network as a Service environment.
About Megaport
Megaport has transformed the way IT gets connected. We’re global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We’re also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
What you will be doing
- Respond quickly and accurately to customer inquiries, acting as first point of contact
- Prioritize first contact resolution by following operational triage process, managing all customer communication until resolution
- Manage multiple customer communication channels
- Troubleshoot network, portal, and account issues using a variety of monitoring tools
- Prioritize customer satisfaction and experience, taking the extra step so that users can get the most from their services
- Analyze data to report on varying trends
- Meet or exceed agreed performance measures and KPIs
- Thoroughly document and ticket work using relevant systems/software (i.e. Confluence)
- Manage additional requests from vendors, suppliers and other business units
- Provide accurate and detailed information on unresolved incidents acting as the interface with key business units, customers and management
What they are looking for
- Excellent written and verbal communication skills in both Japanese and English
- Commitment to providing excellence in customer service
- Strong problem solving ability, able to break down complex problems
- High attention to detail
- Strong work ethic and a self-starter able to work remotely with little supervision
What they offer
- Flexible working environments with the ability to do your job from anywhere
- Birthday Leave
- Generous study and training allowance + development opportunities + 5 days paid study leave
- Motivated team of industry experts and new talent
- Celebrated success with Legend’ and Kudos’ Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
Interested in this role?
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Join Clarabridge and work from home as a Transcriptionist!
About the role:
In this role, you will be a core member of the Clarabridge Speech Engineering team. You will be carefully transcribing audio sourced from a variety of different industries for use in improving our speech recognition models. Attention to detail is a key requirement, as are outstanding clerical and organizational skills and an ability to meet deadlines.
Responsibilities include:
- Manually transcribing audio recordings in accordance with Clarabridge transcription standards
- Ensuring the quality and accuracy of manual transcripts
- Proactively enhancing transcription standards and conventions
- Collaborating with your teammates to resolve issues
About the team:
The Clarabridge Speech Engineering team is focused on delivering state-of-the-art automated speech transcription capabilities to our customers. We are a highly collaborative and supportive team, using agile practices to accommodate changing priorities and great tools to keep us productive. We make heavy use of video conferencing, Slack, Jira, and other collaboration tools to bring the team together.
About you:
You are a candidate with the following qualifications:
- Bachelor’s degree in English, Linguistics, Speech Pathology, or other language focused degree
- Strong attention to detail
- Affinity for editing and proofreading
- Excellent writing skills
- Able to type 60+ WPM
- Proficient with Microsoft Word or equivalent
- English is your first language
About Clarabridge:
Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. With over 310 employees and offices in Reston, London, San Francisco, Barcelona, Ghent, and Singapore, Clarabridge is an internationally recognized leader in the Customer Experience Management industry. Our culture is people-focused, results-oriented, and customer-obsessed.
Want to get started?
Interested in a part-time job?
Wheel Health is looking for a part-time Customer Support Associate!
About Wheel Health
Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients. We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s Best Places to Work, Best Small Company to Work For and Best Paying Company. Wheel is venture-backed by top investors with a track-record of growth– and we’re building an amazing team of Wheelies. Come join us!
Responsibilities
- Triage queries to the appropriate internal team members for review and resolution
- Effectively escalate urgent support requests
- Utilize ZenDesk to review, respond, and triage
- Collaborate with Customer Support Team on projects and initiatives as needed
Qualifications
- 1+ years of customer support or related experience
- Excellent communicator via phone and email with a customer-centric mindset
- Capable of using discretion to assess, triage, and escalate customer requests as appropriate and in accordance with SLAs
- Available to work evenings and weekends
- Previous experience with ZenDesk a plus
Interested in this role?
Get started and apply NOW!
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Siege Media is seeking a work from home bookkeeper!
Responsibilities
- Record and maintain financial transactions on an accrual accounting basis, such as purchases, expenses, sales revenue, invoices, and payments
- Conduct reconciliation of all accounts on a weekly and monthly basis
- Maintain and balance the general ledger
- Perform all activities related to the A/P function including reviewing, coding, and processing payments
- Prepare client invoices bi-monthly. Perform A/R functions including deposits and collections
- Prepare financial reports through collection, analysis, and summarization of data
Required Skills
- 3+ years of bookkeeping experience (managing accounts payable, accounts receivable, monthly reconciliation and preparing financial reporting and analysis)
- 3+ years of experience using Quickbooks Online
- 3+ years working in an accounting setting i.e. knowledge of back-end balance sheet/coding, etc.
- Thorough knowledge and understanding of accrual-based accounting principles. Knowledge of U.S. GAAP a plus.
- Proficiency in Microsoft Office and Google Suite
- Excellent attention to detail and strong analytical skills
- Professional communication skills both verbally and digitally
- Ability to handle information confidentially
- Ability to handle multiple projects at once in a very fast paced environment
About the role
Pay for this position is $20-$25/hour DOE. This position is part-time (20 hours/week), with the opportunity to grow into a full-time role with strong performance and agency needs.
If you're interested apply here before it's filled!
The prestigious Cornell University is looking for a part-time copywriter!
About the role
The Copywriter is responsible for writing compelling copy for web and email to support online events, program launches, and other projects as needed. Assigned tasks may include:
- Writing and editing website content from a product brief to support online webinars
- Drafting articles from transcripts of web events
- Developing articles for the Cornell Chronicle to announce new programs and other newsworthy items
- Writing press releases, including drafting and sourcing quotes
- Developing messaging for new programs
- Working with internal teams to draft case studies and customer success stories
- Creating engaging social media content
- Assisting other departments and initiatives with copywriting needs as required.
Requirements of the role
- Bachelor’s degree or equivalent combination of education and experience.
- Exceptional written communication, editing and proof-reading skills are critical, with the ability to create compelling and engaging messages.
- Must be able to work well in a team environment and be a self-starter who can perform under pressure and with minimum supervision.
- Should be a supportive personality who is resourceful, adaptable and project-oriented..
- Ability to work independently, prioritize work, and manage multiple projects with daily and weekly deadlines.
- Editing, proofreading and project management experience are necessary.
Note
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor.
Interested?
15Five is hiring a Customer Support Specialist to work from home.
Message from the company
Our goal is to exceed expectations through not only our next-generation product, but through our amazing service as well. Our Customer Support team is integral to building great relationships with our partners so that we can continue to strengthen our brand and build our business.
The Customer Support Specialist is responsible for assisting with support issues through chat, email, and occasionally video. A 15Five product expert, you will be the face of our brand and the first-line support for our customers.
AREAS OF FOCUS
Customer Service (50%) Technical Writing (5%) Technical Troubleshooting (40%) Peer Coaching (5%)
WHAT YOU’LL DO
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly (within SLA requirements) to customer inquiries.
- Communicating with customers through various channels (email, chat, Zoom).
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Recording customer feedback.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service processes.
- Ensure customer satisfaction and provide professional customer support.
- Develop relationships with key stakeholders to maximize satisfaction and retention levels
- Communicating with proper grammar and punctuation
- Following internal handoff procedures and collaborating with members of other departments to answer customer questions and solve customer issues
- Ask powerful questions to understand issues
- Use problem solving skills and troubleshooting guides to isolate the issue
WHAT YOU'LL BRING
- 1-2 years of experience in customer support, specifically SaaS
- Experience with ticketing system like: Salesforce Service Cloud, Intercom and Zendesk
- Experience with JIRA, Django and SQL are a plus
- Impeccable writing skills
- Attention to detail
- High levels of empathy and emotional intelligence
- Skilled problem solver
- Ability to self-regulate and manage stress aningful team Objective or KR
SAMPLE WEEK IN THE LIFE OF THE ROLE
Monday: Join company Boost, reply to customer tickets, communicate with CSMs to sync on open tickets
Tuesday: Attend team sync call, update customers on issues and reply to new issues, document Tier 1 internal troubleshooting processes
Wednesday: Attend company Boost, resolve customer issues, 1-on-1 with manager
Thursday: Start with team sync call, document Tier 1 internal troubleshooting processes, reply to customer tickets
Friday: Join company boost, reply to new customer issues, QA for peers, fill out 15Five, resolve any tickets before the weekend
ABOUT 15FIVE
15Five is a people and performance platform that instantly upgrades each and every manager. It works by combining employee engagement, continuous performance management, and manager effectiveness software with education, services, and community. At the heart of our approach is Best-Self Management, an evidence-inspired strategy for cultivating world-class managers and transforming organizations by unlocking every employee’s potential. With our holistic solution, CEOs, HR leaders, and managers create highly-engaged, high-performing organizations.
We work with over 2,000 forward-thinking companies that use our solution to bring out the best in their people, including big brand names like Credit Karma, WP Engine, Adobe, and Fitbit. 15Five is backed by Next 47, Origin Ventures, Point Nine Capital, and Matrix Partners. Its headquarters are based in San Francisco, with offices in New York and Raleigh, NC. The company is working 100% remotely during the COVID-19 pandemic.
Interested in working from home in this role? make sure to apply and get started
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Do you listen to music on a daily basis? Do you find yourself knowing all the words to songs? Do you like all kinds of music? If so, this could be the job for you!
In this role you will listen to songs of all types and transcribe the lyrics using a unique cloud-based music software.
Welocalize is looking for a music lyrics transcriber!
Job details
Some tasks may also include ensuring the quality of lyrics that have already been transcribed and categorizing songs based on different information.
This project requires a minimum throughput of 50 songs per week, making this position perfect for someone looking for part time work on the side.
Please note that a brief cover letter detailing your love of music and any relevant experience is required to be considered for this project.
Project Details
Must haves
- Native-level fluency in US English
- Must provide a cover letter detailing your love of music and any relevant experience
- Able to deliver 50 transcribed songs per week minimum
- Able to reliably work remotely
- Experience with cloud based software applications is a plus
- Ability to understand song lyrics and jargon in required language
Does this sound like the job for you? Apply to the role here
Kelly Services is currently recruiting for an experienced Customer Service Representative to support an international manufacturing firm for their office in Chelmsford, MA.
This is a project-based role, but is long term and a great opportunity for immediate work while continuing to expand your skills! This is a full time, remote role, within standard business hours.
About the role
As a Customer Care Representative, you will assist clients in a variety of stages from inquiry to ordering to problem resolution.
What you will do
- Work in a fast-paced, team environment
- Professionally handle incoming requests, via phone and email, to ensure prompt response and resolution to questions
- Proactively manage customers with orders on hold, staged release dates and blanket POs
- Review, enter and book orders according to order entry policies and procedures
- Strive to gain a broad understanding of products, market segment and customer needs.
- Resolve questions about timing of order delivery, shipping, etc.
- Handle any Return Authorizations expeditiously
About you
- Associate's Degree or equivalent industry experience; Bachelor's Degree preferred.
- 3 -5 years business experience; preferably in a fast-paced, complex manufacturing or Life Sciences Customer Service environment.
- Professional demeanor; excellent phone skills, strong attention to detail, team player.
- Experience with ERP (Oracle preferred), Microsoft Office proficiency.
More about the role
- Hours: Monday - Friday, 8:00am - 4:30pm
- Pay rate: $20.00/hour
- Project duration: approximately 1 year or longer
Apply here or email your resume to Sandy at martyss@kellyservices.com
#Kelly #KellyServices #nationwideUSA #workfromhome #nationalworkfromhome #customerservice #Chelmsford #Massachusetts
Enjoy Technology is looking for a remote Customer Support Expert!
A little about the company
Enjoy is founded and led by Ron Johnson, former head of Apple Retail. Alongside is an executive team from leading retail, technology, and design organizations such as Apple, Facebook, and Amazon. Enjoy is the next generation of the retail store. We pride ourselves on delivering a new kind of buying experience and our friendly Customer Experience Experts bring the best of the store directly to you. We offer same-day delivery for today’s premiere mobile devices with additional help and setup. Best of all… it’s free!
Each year we grow, reaching a total of 50 locations in 2018, with more expansion on the horizon. Needless to say, it’s an ambitious undertaking which requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences. We are helping today’s premier companies navigate the shift from brick and mortar to online commerce that delivers a first-rate experience to the experience obsessed. Enjoy delivers speed, kindness, and an outstanding value.
About the role
Our Customer Support Experts are the voice of Enjoy when a customer reaches out for help. We collaborate with our internal teams to find creative resolutions to ensure high quality customer experiences. We take on every challenge with heart and craftsmanship, and our quality standards are high no matter the communication channel or situation. In fact, our insights from challenging situations prove valuable as we serve as the voice of the customer, providing our leaders with real time information about the customer experience. We are a part of every aspect of the company and take pride in the experiences we deliver to our teams.
Your tasks
- Perform all Customer Support tasks and conduct all communication with high quality and professionalism.
- Be a resource for Tier 1 Support Experts, resolving complex questions and escalations for the Customer Support team.
- Identify successes, opportunities, and obstacles and provide feedback on a regular basis to Customer Support leaders.
- Serve as a resource for new Customer Support team members. Identify opportunities for operational or systematic improvements
- Under the direction of Customer Support Leadership, perform/complete other additional projects, duties, and assignments as required and/or by request
About you
- Thrive in a fast paced work environment that has you constantly on the go. Maintains composure and works well under pressure.
- Respects inclusion and diversity in the workplace
- Conveys messages and ideas concisely and effectively with professionalism
- Establishes rapport with others and cultivate relationships easily
- You love problem-solving and finding root causes to complex issues
- You can effectively learn new systems and processes
- You are a team player and prioritize the needs of the team ahead of your own
- One to two years prior experience in a customer support role
Interested in this role?
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