Enjoy Technology is looking for a remote Customer Support Expert!

A little about the company

Enjoy is founded and led by Ron Johnson, former head of Apple Retail. Alongside is an executive team from leading retail, technology, and design organizations such as Apple, Facebook, and Amazon. Enjoy is the next generation of the retail store. We pride ourselves on delivering a new kind of buying experience and our friendly Customer Experience Experts bring the best of the store directly to you. We offer same-day delivery for today’s premiere mobile devices with additional help and setup. Best of all… it’s free!

Each year we grow, reaching a total of 50 locations in 2018, with more expansion on the horizon. Needless to say, it’s an ambitious undertaking which requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences. We are helping today’s premier companies navigate the shift from brick and mortar to online commerce that delivers a first-rate experience to the experience obsessed. Enjoy delivers speed, kindness, and an outstanding value.

About the role

Our Customer Support Experts are the voice of Enjoy when a customer reaches out for help. We collaborate with our internal teams to find creative resolutions to ensure high quality customer experiences. We take on every challenge with heart and craftsmanship, and our quality standards are high no matter the communication channel or situation. In fact, our insights from challenging situations prove valuable as we serve as the voice of the customer, providing our leaders with real time information about the customer experience. We are a part of every aspect of the company and take pride in the experiences we deliver to our teams.

Your tasks

• Perform all Customer Support tasks and conduct all communication with high quality and professionalism.
• Be a resource for Tier 1 Support Experts, resolving complex questions and escalations for the Customer Support team.
• Identify successes, opportunities, and obstacles and provide feedback on a regular basis to Customer Support leaders.
• Serve as a resource for new Customer Support team members. Identify opportunities for operational or systematic improvements
• Under the direction of Customer Support Leadership, perform/complete other additional projects, duties, and assignments as required and/or by request

About you

• Thrive in a fast paced work environment that has you constantly on the go. Maintains composure and works well under pressure.
• Respects inclusion and diversity in the workplace
• Conveys messages and ideas concisely and effectively with professionalism
• Establishes rapport with others and cultivate relationships easily
• You love problem-solving and finding root causes to complex issues
• You can effectively learn new systems and processes
• You are a team player and prioritize the needs of the team ahead of your own
• One to two years prior experience in a customer support role

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