“If you were offered a management position at a company but with a lower salary than your current non-leadership role, how would you evaluate the opportunity? What factors would influence your decision to accept or stay in your current

#jobsearch #interview #advice #application #leadership #management

PART 2: MY JOURNEY AS A CUSTOMER SERVICE SUPERVISOR

In 2018, I took on a new challenge as a Customer Service Supervisor, overseeing the entire country's business. My responsibilities included:

• Maintaining a customer satisfaction target of 98%
• Managing high call volumes while ensuring exceptional quality standards
• Facilitating open communication within the team through regular meetings and promoting collaboration
• Recognized as a top performer for consistently exceeding performance targets

I championed a culture focused on delivering exceptional customer experiences, resulting in higher client satisfaction and retention. I also led improvement initiatives to optimize service delivery processes, achieving over 85% success rate.

Additionally, I:

• Trained new customer service representatives on company policies and procedures
• Assisted in recruiting new employees and mentoring junior representatives
• Supervised large teams, fostering a positive work environment and encouraging open communication
• Improved productivity, increasing repair volume to over 6,000 and enhancing skill sets within the team

My hard work paid off, and I was awarded a certificate in Customer Experience after undergoing further training at the China head office.

Stay tuned for Part 3, where I'll share my journey as the Country Manager for Uganda and South Sudan! #Carlcare #CustomerService #Leadership

Today, we honor the leaders who have helped shape our nation’s history and future. As we reflect on their dedication and service, it's also a great time to think about leadership in our own lives—whether you're stepping up at work, looking for new opportunities, or inspiring others in your career.

Leadership isn’t limited to a title—it’s about influence, vision, and making a difference wherever you are. Whether you're just starting out or are a seasoned professional, every role can be an opportunity to lead.

Today’s a perfect day to take the next step on your career journey. Explore new roles, build your network, and find your future. 👩‍💻👨‍💼

#PresidentsDay #Leadership #CareerGrowth #Networking #NewOpportunities

“What type of leadership style do you feel is most effective in a manager, and how do you think that style would help you succeed in your role?”

#interview #jobsearch #advice #application #workfromhome #leadership

“What type of leadership style do you feel is most effective in a manager, and how do you think that style would help you succeed in your role?”

#interview #jobsearch #advice #application #workfromhome #leadership

“What type of leadership style do you feel is most effective in a manager, and how do you think that style would help you succeed in your role?”

#interview #jobsearch #advice #application #workfromhome #leadership

“What type of leadership style do you feel is most effective in a manager, and how do you think that style would help you succeed in your role?”

#interview #jobsearch #advice #application #workfromhome #leadership

“How would you foster a sense of teamwork and collaboration among your team members to enhance group cohesiveness and achieve company goals?”

#jobsearch #interview #advice #application #workfromhome #teamwork #leadership #goals

“How would you foster a sense of teamwork and collaboration among your team members to enhance group cohesiveness and achieve company goals?”

#jobsearch #interview #advice #application #workfromhome #teamwork #leadership #goals

“How does management handle communication and transparency during important decisions?”

#jobsearch #interview #advice #application #workfromhome #management #leadership