PLEASE NOTE THIS ROLE HAS BEEN FILLED
But here are 8 other options you may be interested in!
Do you always put your best foot forward in all that you do? Do you have excellent customer service experience? Do you want to be a member of a fast-growing team? Do you want to work from home?
Well I have the job for you!
Octopus Deploy is hiring a remote Customer Success Manager full time.
About the company
Octopus Deploy is one of Australia’s fastest-growing and most successful software companies. Today we help over 150,000 people worldwide to deliver working software to production.
About the role
This is a remote role, based anywhere in the USA. The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts. The CSM will drive renewals and account growth, collaborate with teams within the company to ensure on-time renewals.
A typical day might include:
- Establishing regular touchpoints to ensure the client journey remains on track, and any issues are addressed promptly.
- Becoming a customer advocate and seeking ongoing feedback and reviews.
- Identifying risks and proactively engage the customer whenever there’s an identified retention concern to achieve negative churn.
- Owning renewal strategy and subsequent on time renewal of subscriptions.
- Ensuring that critical issues are documented and escalated in an expeditious manner for resolution
- Acting as customer advocate and liaison to become a Trusted Advisor
You will be a great fit for this role if:
- You live in the USA and have ongoing and unrestricted working rights
- You have the skills to ask good questions, listen well, and “read the room” to respond to the specific needs of a client, rather than just reciting a pre-scripted message.
- You’re an incredible communicator, both written and verbal. You naturally possess a confident phone and Zoom presence.
- You have 3+ years of experience as a Customer Success Manager – experience in a software company is a plus
- You enjoy a challenge and are a great problem solver
What’s in it for you:
- You’ll work from wherever you feel most productive. That could be your home, our office or a combination of both
- Generous laptop and home office allowance
- Career growth as we are expanding rapidly
- Monday to Friday hours
- A supportive team where everyone is encouraged to contribute
Does this sound like a great fit for you?
Learn more about the role and apply for the position here.
Do you have experience as a CPA? Do you love numbers and doing your taxes? If you’re a hard worker, have high expertise in US expat tax prep, work hard, and stay organized, this is a great opportunity for you.
Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, and resourceful team working virtually across the globe. We believe that executional excellence is the key to success. We are currently seeking 5-10 Expat Tax Accountants (CPA or EA) to join our team!
At Greenback, we provide our US Expat Tax Accountants (CPA or EA) with the tools that they need to be successful and we bring our clients to them so that they can focus on preparing expat taxes and providing exceptional customer care!
About the role
This is not a traditional remote accounting JOB, it’s more like a business partnership. You would work with Greenback clients as an independent contractor and be paid for the clients that you complete. This role is ideal for US Expat Tax Accountants (CPA or EA) who love the idea of their earning potential being tied to their individual accomplishments, are obsessively organized, and have a natural flair for customer care.
What they're looking for
- CPAs or EAs with at least three years of experience preparing US expat tax returns, including specific experience with the additional forms and schedules required for expats (1116, 2555, FinCen 114, 5471, 3520, etc.).
- People who are comfortable managing their own schedule and workload. There are no set hours- you get paid for the work you do and your results. You take on as many customers as you choose (we pre-agree annual targets)
- People who see technology as an enabler and embrace it fully. We use state of the art systems (Salesforce, Box, ProSeries, and Lacerte).
- Accountants who are extremely organized, especially in managing around deadlines. This is a deadline-driven business, so anyone who gets frazzled near a tax deadline or disorganized will struggle.
- Strong attention to detail. Mistakes on tax returns are not cool. We need people who make sure there’s never an error or an oversight.
Why work with Greenback?
Again, this is not a traditional 9-to-5 accounting job. No one has set hours – you have specific responsibilities and obligations related to customer care timeliness. Still, it’s up to you to set a schedule that meets those timings. No office/no commute. You have the ultimate flexibility to decide where you work from and when you work – beyond even your standard work-from-home accounting job. Want to spend tax season in your home office and the slower season working a lighter load from Mexico, Bali, or the coast of Spain? Many on our team do just that!
You get paid directly in proportion to how many tax returns you complete. Your earning potential is unlimited and a good number of the accountants on our team earn six figures.
We have frequent bonus opportunities for excellence in staying organized, timeliness, and attention to detail. We’ve heard our accountants described as “personal tax time heroes” – we compensate accountants above the standard per return and pay for above and beyond customer care This remote accounting job is an ideal fit for people who are happy to work on their own, but don’t want to manage the business logistics like marketing, customer acquisition, billing, customer service, etc.
Interested in the role? Apply here to get started!
#nationalworkfromhome #workfromhome #cpa #customerservice #jobsearch
Do you have copywriting experience? Are words your life? Are you comfortable in a fast-paced, deadline-driven environment?
Oracle is seeking an experienced creative copywriter to join their brand experience team to work from home.
A little about you
You thrive on collaboration. You make the people around you better by melding your creative energy with designers, writers, researchers, engineers, product managers, and executives. You get stuff done. You are resourceful, decisive, and quick to respond when called into action. You are a fantastic storyteller. You know that our products tell our customers a story through the user experience. You won’t rest until that story is a compelling one. You dig technology and are interested in how tech solutions can really help people — and you’d love to tell those kinds of stories. (But you don’t have to be an Oracle expert on day one, we’ll teach you.) You know how to write to an audience of business decision-makers, but you know they are also people too and can write for them with a human touch. You know the rules—and when to break them. You know that creating a coherent experience requires seeing the big picture. You know when your work needs to fit into a tidy system, and you know when to create something completely new to appeal to different audiences. You know you don’t know everything. To you, being wrong is just another opportunity to learn and get better at what you do.
What they need and expect from you
- Being able to quickly become a subject matter expert on a broad range of tech products
- The ability to write for creative projects across audiences and channels
- Write original copy for TV/video, social, out of home, radio, event collateral, and website
- Create messaging frameworks and guidelines that enable other writers in the company to write on-brand messaging
Your qualifications
- Bachelor’s degree plus 5+ years’ professional copywriting experience in related field or advertising, with agency and/or in-house experience
- Experience writing broadcast print, social, and web with an award-winning portfolio of work
- Ability to combine business strategy, brand strategy, and customer insight to craft engaging creative
- Superior written, verbal, and visual communication skills; must be able to edit own work
- Ability to write in plain language to various audiences while adhering to brand voice
- Skilled at presenting to senior-level stakeholders, explaining creative decisions, taking direction and feedback, and quick to apply changes
- Comfortable in a fast-paced, deadline-driven environment and able to manage multiple priorities
- Self-driven and able to be both strategic and execution-oriented
Interested in this role? Apply for the copywriter role here
Are you fluent in French? Do you have experience in transcribing information? Do you want to use those skills to earn a very competitive, ABOVE market compensation? $$$$$
AlphaSights is hiring French speaking transcriptionists!
What they are looking for
We are seeking experienced French transcriptionists to join our elite team.Successful candidates will be comfortable and confident transcribing sophisticated business language quickly and accurately in their native language (French) from an audio file. Candidates must be highly proficient transcriptionists with 3+ years of proven transcription experience and have access to their own professional transcription software, such as Express Scribe or similar, and be willing to sign an NDA.
What they are offering
- Very competitive, above market compensation
- Long-term project and commitment
- Independent contractor/freelance
- Remote work (based in United States or Canada preferred)
- Flexible with availability
What they need from you
- Proven track record of professional transcriptionist experience (at least 3 years’ experience)
- Native or fluent in French
- The ability to meet 99% transcription accuracy
- Must have experience transcribing multi-speaker files and adding speaker IDs
- You must have excellent grammar and punctuation skills
How to apply
If you would like to join their team, please send your resume (in English) and a brief cover letter giving details of your transcription experience. You must be willing to take a 3-5 minute transcription exam and complete an interview.
Please only submit one application. Not all applicants will be asked to complete the exam. Please reach out to alphascribes.careers@alphasights.com with any questions!
You can also view their website and more information
#nationalworkfromhome #workfromhome #hiringnews #dataentry #jobsearch
Are you a night owl? Do you enjoy helping others/solving problems and have customer service experience? Do you want to #workfromhome ?
Procore is looking for Customer Support Representatives to hire IMMEDIATELY!
What you will do
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Respond to client needs via phone, chat, and email; building relationships with clients and their users both domestically and internationally
- Acquire a thorough understanding of the Procore platform and tools needed to optimize its use and maximize its effectiveness
- Maintain an in-depth and continuing understanding of our business model, company technology, products, and services
- Diligent, consistent attention to detail and management of administrative aspects of the job
What they need from you
- 6+ months of related experience and High School Diploma or GED
- Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism.
- Ability to troubleshoot issues, research, and find answers to customer questions with minimum resources
- Ability to leverage excellent written and oral communication skills to communicate with other teams Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
- Team player who also works well independently and is detail-oriented and open-minded.
- Reliable self-starter with excellent time management skills
- Critical thinker with the ability to assess and provide proactive advice and solution; efficiently escalate client cases quickly, when appropriate
- Strong multitasking skills with the ability to self manage workload while providing extraordinary client experiences
Hours will vary, but overnight required!
Interested in this role click here to apply!
#customerservice #nationalworkfromhome #workfromhome #hiringnews
Do you enjoy writing? Are you passionate towards wellness and beauty and have experience writing about it? Do you want to work from home? I have the job for you!
Bustle is seeking a remote, part-time writer to cover Beauty and Wellness.
What you will do/who you are
- Day-to-day responsibilities include pitching and writing original reported beauty and wellness stories and trend pieces about topics in skin care, makeup, hair, and body care.
- A passion for beauty and wellness and an innate ability to trendspot in the fields are crucial.
- Examples of the kinds of articles you’d work on include an interview with brand founder Chana Ginelle on inclusivity in the industry; this fall hair trend piece; and this service piece on what chapped lips could mean.
- The majority of stories will require the writer to find sources, conduct phone interviews, and cite peer-reviewed studies. A network of industry contacts and go-to experts (think dermatologists, estheticians, and trichologists) is a plus.
Must haves for the role
- Candidates must have the availability to work 3 days per week during business hours, ET.
- The writer will work remotely and communicate with the Senior Lifestyle & Beauty Editor throughout their shift.
- Write 6-8 500-word stories per week comprising a mix of pitches and assignments
- Stay up-to-date on the latest beauty trends and research and influential thought leaders in this space to produce authoritative content
- Manage ongoing assignments, including conducting interviews and follow-ups
- Applicants should have at least 2 years experience covering beauty and wellness topics at an online publication
- Ability to turn in clean, well-sourced, accurate copy in a timely fashion
- Comfort covering sensitive topics
- A sense for what makes a Bustle story
While they are located in #NewYork this is a remote role!
Click the link below that best fits you!
Are you looking for a work from home job? Do you have experience in the medical billing/coding field? Do you like to solve problems and chat on the phone? Are you bilingual (bonus points for the role!!!)? Well I have a job for you!!
OCHIN is hiring a medical and dental billing specialist!
What you will do
- Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health.
- Accurately bill Medicare, Medicaid, self-pay/uninsured, and commercial insurance, processing claims in accordance with payer requirements and organization policy.
- Assist with the collection of receivables by monitoring accounts receivables, checking claim status and resubmitting claims of overdue accounts, filing corrected claims or appeals and alerting supervisor of seriously overdue accounts and trends.
- Post patient payments, electronic remits, and paper explanation of benefits (EOBs).
- Correct claim and charge errors.
- Thoroughly research and resolve credit balances.
- Answer phone calls from patients and responsible parties regarding account balances and/or other matters. Provide compassionate and empathetic customer service.
- Perform other specific projects related to billing, data entry, and computer operations as required. Account Maintenance
Who they are looking for
- 1 year of progressive experience in similar or relevant role preferred. 2 years of applicable experience desired.
- Minimum of a high school diploma or GED is required.
- Previous FQHC/RHC experience preferred.
- Knowledge of Medical Terminology is preferred in this role.
- Working knowledge of Medicare, Medicaid, MVA, Workers Comp and private insurance billing and reimbursement processes, legal requirements knowledge.
Desired Certifications include:
- Medical coding from AAPC (CPC Certificate)
- AHIMA (CCS Certificate)
- Current certification from ADCA (CDC certificate)
- HFMA (CRCR certificate)
- Experience using EPIC practice management system, strongly preferred.
- Bilingual Preferred (English/Spanish).
- Work Location and Travel Requirements
Notes about this job
- This position is 100% remote.
- The work schedule is 40 hours per week and work schedule varies and is dependent on client assignments; anywhere from 6:00 a.m. – 5:00 p.m.
Click the link that best fits you
I am looking for a different WFH job
#workfromhome #nationalworkfromhome #jobsearch #dataentry #billingcoding #customerservice
Are you a natural born leader? Do you love to solve problems? Do you like to interact with others?
I've got a job for you!
Airtable is hiring a Customer Support Manager.
Who they are looking for
An ideal candidate will have honed people management skills, experience scaling a Support team internationally, have managed contract-relationships, and be highly analytical. Candidates may be remote within the U.S.
What you’ll do
- Develop the team responsible for solving our customer’s most frequent support needs.
- Grow the team by recruiting, hiring, training, and coaching top talent.
- Create and execute a plan to scale Airtable’s support to match our customer’s needs. Define the systems that will facilitate a strong, unified, and cost-effective international Support team.
- Work strategically with Support Operations and other Customer Support Managers to maximize customer outcomes and improve team efficiency through data-driven experimentation.
- Ensure your team is set up with the tools and resources they need to help customers through each new product release. Iteratively invest in customer support excellence.
- Synthesize user insights and partner cross-functionally to advocate for Product, Marketing, and Self Serve improvements to reduce ticket volume and improve our customer’s experiences.
Who you are
- You have 8+ years of professional experience scaling Support within a fast-paced environment or SaaS organization.
- You have helped a Support team expand their presence internationally and worked in various staffing models including contracted with a BPO.
- You have experience directly managing a high performing distributed team across time zones. You have a minimum of 3+ years of people management experience.
- You thrive and lead effectively in a highly dynamic, rapidly changing, and fast-paced environment.
- You are a first principles thinker, able to clearly communicate your viewpoint verbally and in writing based on experience, data, and logic. You have strong analytical skills.
- You have demonstrated the ability to grow a Customer Support team, communicate big picture opportunities, and make data-driven decisions.
What's in it for you
- Health care: we have you 100% covered (and your dependents 65% covered) with competitive medical, dental, and vision insurance. You’ll also be eligible for a complimentary membership to One Medical Group.
- High Deductible Health Plan w/ Health Spend Account contribution
- Learning & Development: we offer a $2,000 per year stipend for your personal career development $200 monthly wellness stipend for you to use to invest in your overall wellness
- Mental Health Support
- Family Planning Support (fertility, adoption, surrogacy)
- Meals and Snacks: our offices are empty these days, but when we’re back we’ll continue to have high-quality catered lunches and well-stocked kitchens
- Generous PTO, sick leave, and parental leave
Click the option that best fits you below
Heck YES I am a born leader and I want to WFH
Not really feeling this job but I want to WFH
#workfromhome #nationalworkfromhome #jobsearch #customerservice
Are you interested in the health care world? Are you a focused and task oriented individual? Do you want to work from home??
Change Healthcare is hiring a Data Entry Associate!
As one of the largest healthcare technology companies in the U.S., Change Healtcare makes the journey towards improved lives and healthier communities.
What you will do
- Enters data from a source document into a computer system.
- Verifies entries for accuracy and completeness.
- May convert data from one electronic system to another. -
- Performs audits of own work or that of others to ensure conformance with established procedures.
- May work with standalone data systems or enterprise wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.
- Work on assignments that are routine in nature where limited judgment is required
What do they need from you
- High school diploma or equivalent work experience
- 0 – 1 years’ work experience
- Computer literate
BONUS if you have
- Healthcare and / or insurance billing, processing or customer service preferred
- Knowledge of the data entry process
Click the option that best fits you below:
Do you enjoy numbers and helping others?
Alorica is currently hiring customer service representatives to help Turbo Tax customers who are working on their tax returns with both product/software inquiries, as well as with tax software questions and calculations.
NO experience necessary and paid training is provided!
You will interact with customers utilizing strong written and verbal skills and demonstrate a deep sense of customer empathy.
Training will begin Monday-Friday for 1 week starting February 8th 2021.
Apply here to get started and discover more information!
After training agents must be able to work on a set schedule!