Where do I apply
Hang in there - it will get better, whatever it is, honest.
#jobsearch #workfromhome #application #interview #hiringevents #fairchance #customerservice
Positive Positioning in Customer Service
Great tips to set a positive expectation for customers-
I’ll be working on my list of positive sentence starters this week and would love to read others’ whether for the company they work for or themselves.
Communication Expectations in the Business World
Waiting for a response to an email can be frustrating.
Opinions vary on greatly about the proper response time for business emails – some believe most emails should be answered within an hour, others by the end of the business day and some feel 48 hours is acceptable – including people who intentionally wait two business days to reply.
I believe emails should be handled by the end of the day – even if just to say, “I’m looking into this and will get back with you soon”, sooner if it’s a customer support role.
Waiting can make people feel undervalued as a customer, co-worker, employee – that can’t be good for business.
How long do you patiently wait before sending a follow up email? Most experts suggest three to four days, change up the subject line and body a little, reword your question, add a call to action, with your deadline if that applies.
What if you totally forgot to answer an email? Sometimes things slip through the cracks, when you realize you dropped the ball pick it up, send off an email apologizing and hopefully answering any questions asked – if so long has past that answers are moot, just let the other party know you are sorry for the delay.
Making a difference in someone’s day, week, life is what keeps me motivated. #motivation #remote #claims #customerservice #bethediffrenceinsomeonesday
A common question companies ask during interviews -
I have several reasons, I can't drive any longer, I have to care for my disabled husband (was mom and mother-in-law, our kids and grandkids), I don't like the way offices "feel", I want to eat, drink, and vape while I work (in comfortable clothes)....the list goes on....
My official answer?
Over the years I have set-up the perfect secure workspace where I am not distracted, always available with everything I need within my reach. I have found I am far more productive working from my office.
Then I go on to detail my setup and give concrete examples/situations when remote was the best option.
Truth is companies don't care about childcare or personal life - they want to know what you can offer them. I had a manager say it best, "What have you done for me lately?"
What are your official reasons for wanting to work virtually?
#workfromhome #customerservice #advice #interview #jobsearch
@Laura Thebodeau Hello Laura, I’ve worked from home over the past few years and I’ve learned that I produce my best work when I’m at home. I’m more focused, my productivity is hire and I do love that I don’t have to spend as much money on gas or wear and tear on my vehicle. I also like the idea of being able to live around freely in my state without having to feel as if I’m bound to anyone area.
@Laura Thebodeau Personally, remote work allows for a more integrated approach to work and personal life. It enables me to attend to personal responsibilities and pursue my interests without feeling overwhelmed. This integration is particularly beneficial for maintaining a healthy work-life balance and nurturing relationships with my parents whom I look after.
While remote work comes with its challenges, such as communication and collaboration hurdles, I believe that the advantages far outweigh the drawbacks. The flexibility, increased productivity, and various other benefits of remote work make it an ideal choice for me in pursuit of a balanced work experience.
Today in my virtual job search
I came across a job that looked interesting – Onboarding and training new CSRs – I’ve done this before, I’m great at it and I enjoy the work – the pay isn’t insulting. National company verified the job on their website.
On the very first page of the application – they ask birthdate and SSN, I’m not thrilled (I like to save I’m pushing 60 for later in the process) but I can’t proceed without the fields being completed.
I tried a new app for ATS – pasted my current resume’ in one field – pasted the job description in the next field – the app compares and makes suggestions – only two, though.
- When did the word “PROACTIVE” become negative?
- I have trained, trainer, training, onboarding, coached, etc… but the app wants me to add “transfer of knowledge” – I did, it didn’t feel right or natural – more like something from The Giver – but HEY if that change gets my application to a live person, I’ll deal with it.
After I hit submit, I got a MYSQL error – I redid the whole process an hour later and my application was accepted – woohoo!
Then I saw the position has been open since November? I’d love to know why…
#customerservice #workfromhome #application #jobsearch #ageism
I see flexible schedule in a lot of job postings and have learned it doesn't mean the same thing at every company.
I had one job that the schedule was SO flexible my work schedule was different every week and I had zero say in it.
I've had jobs that required my presence a certain number of hours a day, whenever I had time but I had to work those hours straight - no walking away and coming back.
Other jobs where as long as all tasks were done - didn't have to be on one setting - life was good for all concerned.
One company "allowed" me to take my lunch hour when I wanted (between noon and 2 pm).
When you talk about wanting a flexible schedule - what are you looking for?
Means to fill in where and when needed.
Work the time best fit for me.
Yes