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As often, with music never played on mainstream media; today I leave you with modern Tango from Buenos Aires, Argentina. https://youtu.be/mQusfSWFt6M?si=1BPajGEzRaisDq4O
Like many of you, I too worked as a rep and did chat support, I dont know how I survived it since being super fast is not my strong point and as you may notice, most companies ask that chat reps take care of several chats at a time.
Company owners and most managers call it “ fast paced environment” . I call it stressing out uselessly….
My logic is: how many customers do we gain by chatting super fast vs how many customers do we lose due to the floppiness and stress that inherently comes with attending several chats simultaneously?
After my first promotion and being able to decide on the course of the customer service team I was leading, I decided to cut away with that crazy and stressful habit I still see today in most other companies for this function.
I established a simple rule: 1 agent - 1 chat and the hell with all that stress.
There were a few other things I always noticed about chat support I never liked:
The chat systems I always worked with always ask the visitor for their names and email. So I made it very clear to my teammates to never ask their names as they stepped into the chat; this is a mistake I see often still today..They just have to read the name on the system and greet them accordingly. Its so annoying to have to say things twice ..
And so I also instructed team members to carefully read the visitor's message as to answer every single point brought up and never ever ask for something the visitor already expressed. I find this is the most annoying thing that happens to me as a customer.
And then a few years back, in the middle of Covid and given all the mess we had with shipment delays and Brexit-related issues, we often accumulated important chat waiting queues.
I thought it was a ripe time to bend my rule and have our kids take care of several chats but I thought of a better solution:
I suggested owners IT team code us some short games during the chat wait time both before an agent came in and in case we needed to make the visitor wait more than 45 seconds in the middle of a communication.
The games are all company product and culture related, fast and easily played and if the visitor wins they get a discount on any future purchase.
The reaction was a soaring success; too much actually; we got many more visitors and I was left with the same problem again! So I hired a few super fast 20 year olds that do just chat , and still on a 1 chat 1 customer basis but we get so many visitors its a great ROI, people love playing these easy games for discounts! And its an awesome opportunity to convert visitors into customers
Anyone else hate the stress that goes along with having to do several chats at the same time? How would you remedy this if you had budgetary restraints and couldnt hire more agents, how do you improve it as an agent?
#jobsearch #interview #motivation #resume #hiringnews #workfromhome #advice #stress #application #hiringevents #unemployment #termination #ageism #policy #firstjob #foodservices #retail #onlinetraining #aboutmyjob #veterans #disability
The holiday period will mean many different things to people all around the world.
Live your life with a warm hearted exchange of love, peace and joy with your family members and be happy.
Start outlining your agenda for 2024. Because mine is going to be a blast, regardless of what people may think of me.
Live your life and not someone else's.
I Believe You Can...!
#jobsearch #resume #interview #unemployment #application #hopeful #motivation #policy #hiringnews
This is an issue I think is always worthwhile coming back to under different forms.
From my small company recruiter experience, I think these are the points I see as most important:
1 - Showcasing past achievements: Most applicants always limit themselves to just saying their past experience. I find this is all just goody goody talk. I think that as applicants we need to demonstrate our best past successes by explaining how we did it and what were the results and also bringing or attaching data proof whenever possible.
2 - Customizing the resume to the role: Guys if you send a resume only minutes after a job post appears, from a recruiter standpoint it's not even worth reviewing it... because its impossible that you customized or bothered to learn something about the company.
3 - Use ATS I find companies are not realizing how much of a false positive this is but unfortunately damm thing is out there so if you dont prescreen your resume it can easily be discarded despite you being a super value.
4 -Avoid Self-labelling: Folks saying that you are confident you can add value to the team or you are the best fit or that you can change things head over heels is only your self-confidence. When I see this it goes directly to resumes heaven. Again, we all need to prove our value by explaining our best achievements plus the way we write or other pluses. It's the recruiter that needs to be convinced and begin to have that confidence in you...
5 - Avoid cookie-cutter lines that mean absolutely nothing... Saying some overused expressions like " I'm passionate about", " I'm an effective customer service representative" I find it shows a lack of originality and thus, of genuine interest in a role. Given that 99% of applicants use these words, using authentic expressions it can surely positively impact any recruiter. You can say things like "my drill in life" "what truly makes me tick", "I feel wholesome when"
6 - Use a Cover Letter: It allows you to explain some key achievements and show your personality. Why not use a video ora audio format.
#jobsearch #interview #motivation #resume #hiringnews #workfromhome #advice #stress #application #hiringevents #unemployment #termination #ageism #policy #firstjob #foodservices #retail #onlinetraining #aboutmyjob #veterans #disability
READ REGARDLESS OF WHAT!
Today, perhaps more so than yesterday there is stronger focus on: Soft Core Essential Skills.
Why? Because these groundbreaking attributes transform ordinary people into extraordinary prospects.
FIVE SOFT CORE ESSENTIAL SKILLS:
- Attitude
- Character.
- Flexibility.
- Personality.
- Performance.
If you're confident about making a difference in anything you touch, then focus on what really counts, your soft skills.
Then, everything else falls-in-place.
I Believe You Can...!
#interview #jobsearch #resume #hiringevents #hiringnews #unemployment #applications #motivation #policy
MUST READ WITHOUT FAILURE!
Listen carefully...
The average person will approach an apple tree and snatch the first one in sight. Right?
However, the extraordinary person will look pass those commonalities and reach for the apples at the top. Why?
Because, they know the best things in life requires more effort than what meets the eyes.
Stretch so you can reach the best expression of yourself. Then, you'll realize "nothing is out of your reach."
I Believe You Can...!
#interview #jobsearch #resume #jobs #unemployment #policy #motivation #hiringnews #policy #unemployment
MUST READ WITHOUT FAILURE!
Listen carefully so this doesn't happen to you.
FACT: Many people let go of their dreams because of...
- Age factor.
- Social unrest.
- Past experiences.
- Family pressures.
- Who the heck knows?
The point is, while these all may be legitimate reasons, if they go unresolved they can cause your dreams to float in the opposite direction in life.
ACTION: Regain your strength; hold yourself up; keep your senses in-place; it's on the way.
Again, don't let go of your dreams! Unknowingly, they will come to pass if you act accordingly.
I Believe You Can...!
#interview #jobsearch #resume #motivation #hiringnews #policy #advice #workfromhome #jobs #retail #deliverdriver #logistics #coronavirus #motivation #positivity #application #deliverydriver #stressful #foodservice #unemployment
When you undervalue yourself, simultaneously it causes you to underestimate your abilities to accomplish minor and major goals in life.
Don't let this happen to you:
"You are endowed to do a lot of things in life. Most of all, you also have the ability to be creative..."
Start manifesting your greatness now, then everything else will show up accordingly and fall-in-place.
I Believe You Can...!
#interview #jobsearch #resume #jobs #motivation #hiringnews #policy #faith #unemployment #retail #aboutmyjob #workfromhome #hiringevents #applications #deliverydriver #disability
MUST READ NO EXCEPTIONS!
You can become tied down in life from many things of the past... bad experiences, beliefs, dirty laundry from other people's opinions about you.
You can live in Africa or Australia, Bermuda or Baltimore, Czechoslovakia or Chicago, New Zealand or New York.
It comes down to one Law of Attraction...
It's what comes out of your mouth is what defines or defiles you in the big game of life.
I don't care what anyone said about you in the past. Listen carefully... you can make it, if you only try.
Speak the words forward and the other things, it's on the way full-steam ahead.
I Believe You Can...!
#interview #jobsearch #resume #unemployment #motivation #jobs #workfromhome #hiringnews #policy
My name is_____________________.
I promise that 2024 will NOT be a repeated and defeated event of the race I ran in 2023. When I step out of the running blocks of life in 2024, things WILL be different.
I can do this...
I Believe You Can...!
#resume #interview #jobsearch #salary #unemployment #health #aboutmyjob #hiringevents #benefits #motivation #jobs #hiringnews #policy #grateful #faith
MUST READ WITHOUT FAILURE!
5 - Must Knows, Before Your Interviews: They are...
- Planners.
- Preparers.
- Pretenders.
- Practioners.
- Performers.
High Performers get the Offer Letters for Employment, before leaving the room. (Touch picture below.)
Materkey: Belief Factor
"If you believe in yourself and have dedication and pride - and never quit, you'll be a winner. The price of victory is high but so are the rewards."
I Believe You Can...!
#interview #jobsearch #motivation #resume #policy #hiringnews #hiringevents #stressful #jobs #workfromhome #unemployment #retail #ageism